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A bunch of frozen media!!

我需要解决方案

I found that almost a lot of media was frozen wheN I checked.

backups failed with error 196 for lack of media but the media was frozen.

I unfrooze the media and restarted the server and found that the media has frozen again.

Any ideas please? some info and logs below; seems something is locked?

Info:

Symantec Netbackup 7.5.0.6

Windows server 2008 r2 is the OS

Logs;

00:02:11.156 [976.5412] <2> bptm: INITIATING (VERBOSE = 0): -rptdrv -jobid -1420723456 -jm
00:02:11.156 [976.5412] <2> drivename_open: Called with Create 0, file IBM.ULT.000
00:02:11.156 [976.5412] <2> drivename_checklock: Called
00:02:11.156 [976.5412] <2> drivename_checklock: File is locked
00:02:11.156 [976.5412] <2> report_drives: DRIVE = IBM.ULT.000 = TRUE CURTIME = 1420761731
00:02:11.156 [976.5412] <2> drivename_close: Called for file IBM.ULT.000
00:02:11.156 [976.5412] <2> report_drives: MODE = 0
00:02:11.156 [976.5412] <2> report_drives: TIME = 1420747330
00:02:11.156 [976.5412] <2> report_drives: MASTER = bkserver.domain.com
00:02:11.156 [976.5412] <2> report_drives: SR_KEY = 0 1
00:02:11.156 [976.5412] <2> report_drives: PATH = {5,0,1,0}
00:02:11.156 [976.5412] <2> report_drives: MEDIA = BK052
00:02:11.156 [976.5412] <2> report_drives: REQID = -1420723364
00:02:11.156 [976.5412] <2> report_drives: ALOCID = 8875
00:02:11.156 [976.5412] <2> report_drives: RBID = {F9F7065B-9A89-4689-9833-285D17ED6168}
00:02:11.156 [976.5412] <2> report_drives: PID = 3624
00:02:11.156 [976.5412] <2> report_drives: FILE = D:\Netbackup\db\media\tpreq\drive_IBM.ULT.000


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