I am tring to backup up a remote server and when I set it up for client dedupe , I get an error 83
26/01/2015 10:18:39 - Info nbjm(pid=7092) starting backup job (jobid=2174552) for client uk1ser01, policy UK-File-WAN-Test, schedule Weekly-Full
26/01/2015 10:18:39 - Info nbjm(pid=7092) requesting STANDARD_RESOURCE resources from RB for backup job (jobid=2174552, request id:{E529EA9E-3DD1-4D27-B681-FFC6EA5A93E1})
26/01/2015 10:18:39 - requesting resource stu_disk_uk1bak01
26/01/2015 10:18:39 - requesting resource ser03col1se.NBU_CLIENT.MAXJOBS.uk1ser01
26/01/2015 10:18:39 - requesting resource ser03col1se.NBU_POLICY.MAXJOBS.UK-File-WAN-Test
26/01/2015 10:18:39 - granted resource ser03col1se.NBU_CLIENT.MAXJOBS.uk1ser01
26/01/2015 10:18:39 - granted resource ser03col1se.NBU_POLICY.MAXJOBS.UK-File-WAN-Test
26/01/2015 10:18:39 - granted resource MediaID=@aaab2;DiskVolume=PureDiskVolume;DiskPool=dp_disk_uk1bak01;Path=PureDiskVolume;StorageServer=uk1bak01;MediaServer=uk1bak01
26/01/2015 10:18:39 - granted resource stu_disk_uk1bak01
26/01/2015 10:18:40 - estimated 56 Kbytes needed
26/01/2015 10:18:40 - Info nbjm(pid=7092) started backup (backupid=uknth1ser01_1422267519) job for client uk1ser01, policy UK-File-WAN-Test, schedule Weekly-Full on storage unit stu_disk_uk1bak01
26/01/2015 10:18:42 - started process bpbrm (168808)
26/01/2015 10:18:49 - Info bpbrm(pid=168808) uk1ser01 is the host to backup data from
26/01/2015 10:18:49 - Info bpbrm(pid=168808) reading file list for client
26/01/2015 10:18:50 - Info bpbrm(pid=168808) accelerator enabled
26/01/2015 10:18:53 - connecting
26/01/2015 10:18:55 - Info bpbrm(pid=168808) starting bpbkar on client
26/01/2015 10:18:55 - connected; connect time: 0:00:02
26/01/2015 10:18:56 - Info bpbkar(pid=7460) Backup started
26/01/2015 10:18:56 - Info bpbrm(pid=168808) bptm pid: 168831
26/01/2015 10:18:56 - Info bpbkar(pid=7460) change time comparison:<enabled>
26/01/2015 10:18:56 - Info bpbkar(pid=7460) accelerator enabled backup, archive bit processing:<disabled>
26/01/2015 10:18:56 - Info bpbkar(pid=7460) will attempt to use change journal data for <D:\>
26/01/2015 10:18:57 - Info bptm(pid=168831) start
26/01/2015 10:18:59 - Info bptm(pid=168831) using 1048576 data buffer size
26/01/2015 10:18:59 - Info bptm(pid=168831) using 1024 data buffers
26/01/2015 10:19:00 - Info uklon1bak01(pid=168831) Using OpenStorage client direct to backup from client uk1ser01 to uk1bak01
26/01/2015 10:19:04 - Critical bptm(pid=168831) sts_open_target_server failed: error 2060023 server is shut down
26/01/2015 10:19:04 - Critical bptm(pid=168831) failure to open proxy target server uk1bak01: plug-in reports error 2060023 server is shut down
26/01/2015 10:19:05 - Error bptm(pid=168831) Could not set last backup info to client 2060001
26/01/2015 10:19:05 - Info bptm(pid=168831) EXITING with status 83 <----------
26/01/2015 10:19:07 - Info bpbkar(pid=7460) done. status: 83: media open error
26/01/2015 10:19:07 - end writing
media open error(83)
However the backup is successful is I disable ClientSide dedupe . In have configured the hosts files and run bpclntcmd command successful from both client and master server http://www.symantec.com/docs/TECH50198
I really would like to use client side dedupe rather than medai side dedupe