I am migrating a clients Altiris environment from version 7.1 to version 7.5 and as a result of the migration I have requested that the client backup the full environment consisting of Windows 2008 servers and Windows based MS SQL servers.
I have been advised by my client that they use Netbackup and therefore they are unable to take a full sever backup including the system state. The client claims the backup cannot capture open files, registry items and services. Their belief is that netbackup only allows them to backup directories
In my experience this doesnt sound right but I personally do not have enough knowledge of the Netbackup product to comment on its capabilites.
I was wondering if there is anyone that could help shed a little light on this and if possible provide some sort of procedure that I can provide them with in order to complete the requirement?