(46) Server Not Allowed Access

Hello,

We are having an issue with connecting our backup server connected to our domain and a workgroup computer in our DMZ. We have attempted to update the host files, inputted the server directly in the registry, checked the firewall settings, and checked communication between server and clients.

Note:

Master server (10.1.12.64) is connected to our domain, and the client server (10.1.100.25) is on a workgroup.

I'm baffled why our firewall IP is trying to be used as the master/media server? Below is the log file from the client server.

12:25:22.518 [4856.1208] <2> setup_debug_log: switched debug log file for bpcd
12:25:22.518 [4856.1208] <4> bpcd main: VERBOSE=0, BPCD VERBOSE=0 Timestamp=1426181836
12:25:22.518 [4856.1208] <2> logparams: C:\Program Files\Veritas\NetBackup\bin\bpcd.exe -standalone
12:25:22.518 [4856.1208] <2> process_requests: offset to GMT 25200
12:25:22.534 [4856.1208] <2> logconnections: BPCD ACCEPT FROM 10.1.100.1.21585 TO 10.1.100.25.1556 fd = 460
12:25:22.534 [4856.1208] <2> process_requests: setup_sockopts complete
12:25:27.074 [4856.1208] <8> retry_getnameinfo: [vnet_addrinfo.c:1143] getnameinfo() failed 11004 0x2afc
12:25:27.074 [4856.1208] <8> vnet_cached_getnameinfo: [vnet_addrinfo.c:1914] retry_getnameinfo() failed RV=11004 IPSTR=10.1.100.1 PORT=21585
12:25:27.074 [4856.1208] <2> bpcd peer_hostname: vnet_cached_getnameinfo() failed: 6 11004
12:25:27.074 [4856.1208] <2> bpcd peer_hostname: Connection from host 10.1.100.1 (10.1.100.1) port 21585
12:25:27.074 [4856.1208] <2> bpcd valid_server: comparing backupserver.domain.com and 10.1.100.1
12:25:27.074 [4856.1208] <2> bpcd valid_server: comparing 10.1.12.64 and 10.1.100.1
12:25:27.074 [4856.1208] <4> bpcd valid_server: 10.1.100.1 is not a master server
12:25:27.074 [4856.1208] <16> bpcd valid_server: 10.1.100.1 is not a media server either
12:25:27.074 [4856.1208] <2> process_requests: output socket port number = 1
12:25:27.167 [4856.1208] <2> process_requests: Duplicated vnetd socket on stderr
12:25:27.167 [4856.1208] <2> process_requests: <---- NetBackup 7.6.1 0 ------------initiated
12:25:27.167 [4856.1208] <2> process_requests: VERBOSE = 0
12:25:27.167 [4856.1208] <2> bpcd exit_bpcd: exit status 46  ----------->exiting
12:25:27.167 [4856.1208] <4> bpcd exit_bpcd: FTL - BPCD EXIT STATUS 46
12:25:27.167 [4856.1208] <16> process_requests: Server access denied
12:25:27.261 [5912.6056] <2> setup_debug_log: switched debug log file for bpcd
12:25:27.261 [5912.6056] <4> bpcd main: VERBOSE=0, BPCD VERBOSE=0 Timestamp=1426181836
12:25:27.261 [5912.6056] <2> logparams: C:\Program Files\Veritas\NetBackup\bin\bpcd.exe -standalone
12:25:27.261 [5912.6056] <2> process_requests: offset to GMT 25200
12:25:27.261 [5912.6056] <2> logconnections: BPCD ACCEPT FROM 10.1.100.1.43848 TO 10.1.100.25.1556 fd = 460
12:25:27.261 [5912.6056] <2> process_requests: setup_sockopts complete
12:25:31.816 [5912.6056] <8> retry_getnameinfo: [vnet_addrinfo.c:1143] getnameinfo() failed 11004 0x2afc
12:25:31.816 [5912.6056] <8> vnet_cached_getnameinfo: [vnet_addrinfo.c:1914] retry_getnameinfo() failed RV=11004 IPSTR=10.1.100.1 PORT=43848
12:25:31.816 [5912.6056] <2> bpcd peer_hostname: vnet_cached_getnameinfo() failed: 6 11004
12:25:31.816 [5912.6056] <2> bpcd peer_hostname: Connection from host 10.1.100.1 (10.1.100.1) port 43848
12:25:31.816 [5912.6056] <2> bpcd valid_server: comparing clientserver.domain.com and 10.1.100.1
12:25:31.816 [5912.6056] <2> bpcd valid_server: comparing 10.1.12.64 and 10.1.100.1
12:25:31.816 [5912.6056] <4> bpcd valid_server: 10.1.100.1 is not a master server
12:25:31.816 [5912.6056] <16> bpcd valid_server: 10.1.100.1 is not a media server either
12:25:31.816 [5912.6056] <2> process_requests: output socket port number = 1
12:25:31.910 [5912.6056] <2> process_requests: Duplicated vnetd socket on stderr
12:25:31.910 [5912.6056] <2> process_requests: <---- NetBackup 7.6.1 0 ------------initiated
12:25:31.910 [5912.6056] <2> process_requests: VERBOSE = 0
12:25:31.910 [5912.6056] <2> bpcd exit_bpcd: exit status 46  ----------->exiting
12:25:31.925 [5912.6056] <4> bpcd exit_bpcd: FTL - BPCD EXIT STATUS 46 <?xml version="1.0" encoding="utf-8"?><StatusMsgDoc><StatusMsg NBUStatus="46" Severity="2" VXULoid="137" VXULtid="114"><P pos="0">10.1.100.1</P><P pos="1">10.1.100.1</P><P pos="2">clientserver.domain.com</P><P pos="3">10.1.100.25</P><MsgString>Request&#32;from&#32;host&#32;10.1.100.1&#32;(10.1.100.1)&#32;to&#32;host&#32;clientserver.domain.com&#32;(10.1.100.25)&#32;is&#32;not&#32;allowed&#32;access.</MsgString><StatusMsg NBUStatus="46" Severity="0" VXULoid="137" VXULtid="115"><P pos="0">10.1.100.1</P><P pos="1">10.1.100.1</P><P pos="2">clientserver</P><MsgString>Host&#32;10.1.100.1&#32;(10.1.100.1)&#32;is&#32;not&#32;an&#32;authorized&#32;server&#32;for&#32;host&#32;clientserver.</MsgString></StatusMsg></StatusMsg></StatusMsgDoc>
12:25:31.925 [5912.6056] <16> process_requests: Server access denied
12:25:32.003 [4424.3652] <2> setup_debug_log: switched debug log file for bpcd
12:25:32.003 [4424.3652] <4> bpcd main: VERBOSE=0, BPCD VERBOSE=0 Timestamp=1426181836
12:25:32.003 [4424.3652] <2> logparams: C:\Program Files\Veritas\NetBackup\bin\bpcd.exe -standalone
12:25:32.003 [4424.3652] <2> process_requests: offset to GMT 25200
12:25:32.019 [4424.3652] <2> logconnections: BPCD ACCEPT FROM 10.1.100.1.15098 TO 10.1.100.25.1556 fd = 460
12:25:32.019 [4424.3652] <2> process_requests: setup_sockopts complete
12:25:36.558 [4424.3652] <8> retry_getnameinfo: [vnet_addrinfo.c:1143] getnameinfo() failed 11004 0x2afc
12:25:36.558 [4424.3652] <8> vnet_cached_getnameinfo: [vnet_addrinfo.c:1914] retry_getnameinfo() failed RV=11004 IPSTR=10.1.100.1 PORT=15098
12:25:36.558 [4424.3652] <2> bpcd peer_hostname: vnet_cached_getnameinfo() failed: 6 11004
12:25:36.558 [4424.3652] <2> bpcd peer_hostname: Connection from host 10.1.100.1 (10.1.100.1) port 15098
12:25:36.558 [4424.3652] <2> bpcd valid_server: comparing backupserver.domain.com and 10.1.100.1
12:25:36.558 [4424.3652] <2> bpcd valid_server: comparing 10.1.12.64 and 10.1.100.1
12:25:36.558 [4424.3652] <4> bpcd valid_server: 10.1.100.1 is not a master server
12:25:36.558 [4424.3652] <16> bpcd valid_server: 10.1.100.1 is not a media server either
12:25:36.558 [4424.3652] <2> process_requests: output socket port number = 1
12:25:36.636 [4424.3652] <2> process_requests: Duplicated vnetd socket on stderr
12:25:36.636 [4424.3652] <2> process_requests: <---- NetBackup 7.6.1 0 ------------initiated
12:25:36.636 [4424.3652] <2> process_requests: VERBOSE = 0
12:25:36.636 [4424.3652] <2> bpcd exit_bpcd: exit status 46  ----------->exiting
12:25:36.636 [4424.3652] <4> bpcd exit_bpcd: FTL - BPCD EXIT STATUS 46
12:25:36.636 [4424.3652] <16> process_requests: Server access denied
12:25:36.730 [4980.4044] <2> setup_debug_log: switched debug log file for bpcd
12:25:36.730 [4980.4044] <4> bpcd main: VERBOSE=0, BPCD VERBOSE=0 Timestamp=1426181836
12:25:36.730 [4980.4044] <2> logparams: C:\Program Files\Veritas\NetBackup\bin\bpcd.exe -standalone
12:25:36.730 [4980.4044] <2> process_requests: offset to GMT 25200
12:25:36.730 [4980.4044] <2> logconnections: BPCD ACCEPT FROM 10.1.100.1.32373 TO 10.1.100.25.1556 fd = 460
12:25:36.730 [4980.4044] <2> process_requests: setup_sockopts complete
12:25:41.285 [4980.4044] <8> retry_getnameinfo: [vnet_addrinfo.c:1143] getnameinfo() failed 11004 0x2afc
12:25:41.285 [4980.4044] <8> vnet_cached_getnameinfo: [vnet_addrinfo.c:1914] retry_getnameinfo() failed RV=11004 IPSTR=10.1.100.1 PORT=32373
12:25:41.285 [4980.4044] <2> bpcd peer_hostname: vnet_cached_getnameinfo() failed: 6 11004
12:25:41.285 [4980.4044] <2> bpcd peer_hostname: Connection from host 10.1.100.1 (10.1.100.1) port 32373
12:25:41.285 [4980.4044] <2> bpcd valid_server: comparing backupserver.domain.com and 10.1.100.1
12:25:41.285 [4980.4044] <2> bpcd valid_server: comparing 10.1.12.64 and 10.1.100.1
12:25:41.285 [4980.4044] <4> bpcd valid_server: 10.1.100.1 is not a master server
12:25:41.285 [4980.4044] <16> bpcd valid_server: 10.1.100.1 is not a media server either
12:25:41.285 [4980.4044] <2> process_requests: output socket port number = 1
12:25:41.363 [4980.4044] <2> process_requests: Duplicated vnetd socket on stderr
12:25:41.363 [4980.4044] <2> process_requests: <---- NetBackup 7.6.1 0 ------------initiated
12:25:41.363 [4980.4044] <2> process_requests: VERBOSE = 0
12:25:41.363 [4980.4044] <2> bpcd exit_bpcd: exit status 46  ----------->exiting
12:25:41.379 [4980.4044] <4> bpcd exit_bpcd: FTL - BPCD EXIT STATUS 46 <?xml version="1.0" encoding="utf-8"?><StatusMsgDoc><StatusMsg NBUStatus="46" Severity="2" VXULoid="137" VXULtid="114"><P pos="0">10.1.100.1</P><P pos="1">10.1.100.1</P><P pos="2">clientserver.domain.com</P><P pos="3">10.1.100.25</P><MsgString>Request&#32;from&#32;host&#32;10.1.100.1&#32;(10.1.100.1)&#32;to&#32;host&#32;clientserver.domain.com&#32;(10.1.100.25)&#32;is&#32;not&#32;allowed&#32;access.</MsgString><StatusMsg NBUStatus="46" Severity="0" VXULoid="137" VXULtid="115"><P pos="0">10.1.100.1</P><P pos="1">10.1.100.1</P><P pos="2">clientserver</P><MsgString>Host&#32;10.1.100.1&#32;(10.1.100.1)&#32;is&#32;not&#32;an&#32;authorized&#32;server&#32;for&#32;host&#32;clientserver.</MsgString></StatusMsg></StatusMsg></StatusMsgDoc>
12:25:41.379 [4980.4044] <16> process_requests: Server access denied

Thank you for your help.