Hi
I have an issue with NDMP backups failing which I'm hoping to find a solution for. I have configured a new appliance running 7.6.0.3 and added it into an existing master media config. Master is windows running 7.6.0.2 and the other media is RHEL running 7.6.0.2. The ndmp host is a netapp already configured and I can successfully write ndmp backups from it to disk storage unit on the master/media which is a Quantum DXI disk pool. The new appliance has an MSDP pool, configured as a disk storage unit and I am trying to write ndmp backups to it. I have added a host file entry on the appliance to it is using the correct Netapp interface. I can telnet to the Netapp on that interface from the appliance on 10000 and tpautoconf -verify also works from the appliance. When I start a backup, I can see a new connection on the netapp by running ndmpd status so I know its making a connection. However, that backup fails with error 99. The below are snippets from ndmpagent, bptm and bpbrm
bpbrm
14:03:24.075 [118024] <2> logparams: -backup -S att16bck01 -c ATT16NET01 -ct 19 -ru root -cl DXG16-NMDP-VNAS01 -sched Full -bt 1427979801 -dt 0 -st 0 -b ATT16NET01_1427979801 -mediasvr att16nba01 -jobid 358756 -jobgrpid 358756 -masterversion 760000 -maxfrag 51200 -bpstart_time 1427980103 -reqid -1427812073 -mt 0 -to 0 -stunit att16nba01-shared -rl 2 -rp 1814400 -eari 0 -p PureDiskVolume -mst 6 -flags 2 -storagesvr att16nba01 -sts_type PureDisk -use_ofb -use_otm -jm -secure 1 -kl 28 -rg other -fso -dmplevel 0 -connect_options 16974338
14:03:24.075 [118024] <4> bpbrm main: ensured stderr cannot be used
14:03:24.088 [118024] <2> vnet_pbxConnect: pbxConnectEx Succeeded
14:03:24.088 [118024] <2> logconnections: BPRD CONNECT FROM 10.32.231.12.48233 TO 10.32.231.10.1556 fd = 4
14:03:24.320 [118024] <2> brm_update_local_resiliency: changed = 0
14:03:24.320 [118024] <2> bpbrm main: max_entries_per_add = 5000
14:03:24.320 [118024] <2> ConnectionCache::connectAndCache: Acquiring new connection for host att16bck01, query type 223
14:03:24.328 [118024] <2> vnet_pbxConnect: pbxConnectEx Succeeded
14:03:24.329 [118024] <2> logconnections: BPDBM CONNECT FROM 10.32.231.12.32967 TO 10.32.231.10.1556 fd = 4
14:03:24.407 [118024] <2> db_CLIENTsend: reset client protocol version from 0 to 8
14:03:24.628 [118024] <2> db_getCLIENT: db_CLIENTreceive: no entity was found 227
14:03:24.628 [118024] <2> ConnectionCache::connectAndCache: Acquiring new connection for host att16bck01, query type 223
14:03:24.638 [118024] <2> vnet_pbxConnect: pbxConnectEx Succeeded
14:03:24.638 [118024] <2> logconnections: BPDBM CONNECT FROM 10.32.231.12.47907 TO 10.32.231.10.1556 fd = 4
14:03:24.747 [118024] <2> db_CLIENTsend: reset client protocol version from 0 to 8
14:03:24.979 [118024] <2> db_getCLIENT: db_CLIENTreceive: no entity was found 227
14:03:24.979 [118024] <2> verify_client: ../bpbrm.c.41740: db_getCLIENT failed for CLIENT: att16nba01
14:03:25.812 [118024] <2> bpbrm main: ESTIMATE -1 -1 ATT16NET01_1427979801
14:03:34.720 [118024] <2> bpbrm mm_sig: received ready signal from media manager
14:03:34.911 [118024] <2> bpbrm main: client protocol version 2
14:06:05.852 [118024] <2> bpbrm main: client ATT16NET01 EXIT STATUS = 25: cannot connect on socket
14:06:05.852 [118024] <2> bpbrm kill_child_process: start
14:06:05.852 [118024] <2> bpbrm wait_for_child: start
14:06:07.463 [118024] <2> bpbrm wait_for_child: child exit_status = 99 signal_status = 0
14:06:07.464 [118024] <2> bpbrm Exit: client backup EXIT STATUS 99: NDMP backup failure
bptm
14:21:32.063 [122725] <2> Media_siginfo_print: 1: delay 2 signo SIGHUP:1 code 0 pid 122701
14:21:32.064 [122725] <2> Media_library_signal_poll: 1:Terminate detected
14:21:32.064 [122725] <8> vnet_sock_ready_abs: [vnet.c:537] errno=11 sock=29
14:21:32.064 [122725] <2> vnet_sock_ready_abs: vnet.c.539: 0: Function failed: 10 0x0000000a
14:21:32.064 [122725] <16> get_exactly_n_bytes_or_eof_abs: select on socket failed: Resource temporarily unavailable (11)
14:21:32.064 [122725] <2> ts_get_long_abs: error reading long from socket: Resource temporarily unavailable (11)
14:21:32.064 [122725] <2> ts_get_adaptable_string: error reading long from socket: Resource temporarily unavailable (11)
14:21:32.064 [122725] <2> db_getdata: ts_get_string_handle() failed: Resource temporarily unavailable (11) network read error (-3)
14:21:32.064 [122725] <2> db_end: no DONE from db_getreply(): network read failed
14:21:32.064 [122725] <2> cleanup_image_disk: image cleanup failed: 42
14:21:32.065 [122725] <2> bptm: EXITING with status 99 <----------
14:21:32.065 [122725] <2> set_job_details: Tfile (358758): LOG 1427980892 4 bptm 122725 EXITING with status 99 <----------
14:21:32.065 [122725] <2> send_job_file: job ID 358758, ftype = 3 msg len = 64, msg = LOG 1427980892 4 bptm 122725 EXITING with status 99 <----------
ndmpagent
0,51216,134,134,22,1427980739695,122724,139941325879040,0:,63:ndmp_connect_to_server: hostname = ATT16NET01, portname = 10000,18:NdmpGlueLogTraceCb,1
0,51216,134,134,23,1427980739719,122724,139941325879040,0:,59:ndmp_authenticate_connection: using NDMP protocol version 4,18:NdmpGlueLogTraceCb,1
0,51216,134,134,24,1427980739757,122724,139941325879040,0:,70:ndmp_enable_extensions: enabling class_id = 0x2050 class_version = 0x3,18:NdmpGlueLogTraceCb,1
0,51216,134,134,25,1427980739757,122724,139941325879040,0:,70:ndmp_enable_extensions: enabling class_id = 0x2051 class_version = 0x1,18:NdmpGlueLogTraceCb,1
0,51216,134,134,26,1427980739757,122724,139941325879040,0:,70:ndmp_enable_extensions: enabling class_id = 0x7ff0 class_version = 0x1,18:NdmpGlueLogTraceCb,1
0,51216,137,134,2,1427980739758,122724,139941325879040,0:,75:[vnet_addrinfo.c:1602] in failed file cache ERR=-2 NAME=ATT16NET01 SVC=NULL,34:vnet_cached_getaddrinfo_and_update,0
0,51216,137,134,3,1427980739758,122724,139941325879040,0:,72:[vnet_addrinfo.c:1271] vnet_cached_getaddrinfo_and_update() failed 6 0x6,23:vnet_cached_getaddrinfo,0
0,51216,134,134,27,1427980739758,122724,139941325879040,0:,87:CreateServer: vnet_cached_getaddrinfo failed, host = ATT16NET01, status = 6, error = -2,22:NdmpAgentLmLogger::Log,1
0,51216,134,134,28,1427980739758,122724,139941325879040,0:,41:Failed to create a listen socket for IPv6,29:NdmpMoverSideShm::MoverListen,1
0,51216,134,134,29,1427980739758,122724,139941325879040,0:,21:Retrying with IPv4...,33:NdmpBackupManager::StartOperation,1
0,51216,134,134,30,1427980739758,122724,139941325879040,0:,37:Using local IP address: 172.31.251.30,22:NdmpAgentLmLogger::Log,1
0,51216,134,134,31,1427980889898,122724,139941325879040,0:,56:ndmp_data_connect failed, status = 23 (NDMP_CONNECT_ERR),28:NdmpDataSideNas::DataConnect,1
2,51216,134,134,32,1427980889898,122724,139941325879040,0:,0:,0:,2,(91|i32:-1|i32:-1|)
1,51216,134,134,33,1427980890333,122724,139941325879040,0:,0:,26:NdmpAgent::SetErrorAndHalt,1,(19|S24:../NdmpBackupManager.cpp|i32:778|S2:25|S24:cannot connect on socket|)
1,51216,134,134,34,1427980890333,122724,139941325879040,0:,0:,36:NdmpBackupManager::UpdateTotalKbytes,4,(24|u64:0|u64:0|u64:0|)
2,51216,134,134,35,1427980890333,122724,139941325879040,0:,0:,0:,2,(32|S22:/vol/DXG16VNAS01_VL01/|)
0,51216,134,134,36,1427980890734,122724,139941325879040,0:,48:Sending EXIT STATUS 25: cannot connect on socket,31:ConnectionToBrm::SendExitStatus,1
1,51216,134,134,37,1427980890734,122724,139941325879040,0:,0:,12:MainShutdown,2,(6|S2:25|u32:122724|)
Any help very welcome
Thanks
Steve