SQL 62 Timer expired

Hi,

So we got this sql 2012 srv on win7 64bit with sysadmin+dbcreator+serveradmin roles.

Netbackup client services running with the same user as sql.

Netbackup SQL Agent is connected with SQL Server DBS.

The NB Env. master 7.6.0.1 server it`s a linux distr. and because this clinet (7.6.0.1) is in another country there is an media appliance at client location , linux distr.

Job Detail log:

03-06-2015 11:56:23 - Error bpbrm(pid=56118) socket read failed: errno = 62 - Timer expired    
03-06-2015 11:56:25 - Error bptm(pid=56157) media manager terminated by parent process          
03-06-2015 11:57:06 - end writing; write time: 0:05:43
file read failed(13)

On Client side view satus report:

ERR - Error in GetConfiguration: 0x80770003.
    CONTINUATION: - The api was waiting and the timeout interval had elapsed.
DBMS MSG - ODBC return code <-1>, SQL State <37000>, SQL Message <4214><[Microsoft][ODBC SQL Server Driver][SQL Server]BACKUP LOG cannot be performed because there is no current database backup.>.
DBMS MSG - SQL Message <3013><[Microsoft][ODBC SQL Server Driver][SQL Server]BACKUP LOG is terminating abnormally.>
ERR - Error found executing <backup log "model" to VIRTUAL_DEVICE='VNBU0-720-10824-1433320822' with  stats = 10, blocksize = 65536, maxtransfersize = 4194304, buffercount = 2>.
INF - OPERATION #2 of batch C:\Program Files\Veritas\NetBackup\DbExt\MsSql\trans.bch FAILED with STATUS 1 (0 is normal). Elapsed time = 304(304) seconds.
USER - Operation inhibited by NetBackup for Microsoft SQL Server: Only a full or incremental database backup can be performed on database <msdb> because it uses the simple recovery model or has 'truncate log on checkpoint' set.
INF - OPERATION #3 of batch C:\Program Files\Veritas\NetBackup\DbExt\MsSql\trans.bch FAILED with STATUS 1 (0 is normal). Elapsed time = 1(1) seconds.
INF - BACKUP STARTED USING
Microsoft SQL Server 2012 - 11.0.5058.0 (X64) 
May 14 2014 18:34:29 
Copyright (c) Microsoft Corporation
Standard Edition (64-bit) on Windows NT 6.3 <X64> (Build 9600: ) 
Batch = C:\Program Files\Veritas\NetBackup\DbExt\MsSql\trans.bch, Op# = 4
INF - Using backup image SQLUKNO0010.MSSQL7.SQLUKNO0010.trx.OLSharedServices.~.7.001of001.20150603094551..C
INF - backup log "OLSharedServices" to VIRTUAL_DEVICE='VNBU0-720-7464-1433321152' with  stats = 10, blocksize = 65536, maxtransfersize = 4194304, buffercount = 2
INF - Number of stripes: 1, Number of buffers per stripe 2.
INF - Created VDI object for SQL Server instance <SQLUKNO0010>. Connection timeout is <300> seconds.
ERR - Error in GetConfiguration: 0x80770003.
    CONTINUATION: - The api was waiting and the timeout interval had elapsed.
DBMS MSG - ODBC return code <-1>, SQL State <37000>, SQL Message <4214><[Microsoft][ODBC SQL Server Driver][SQL Server]BACKUP LOG cannot be performed because there is no current database backup.>.
DBMS MSG - SQL Message <3013><[Microsoft][ODBC SQL Server Driver][SQL Server]BACKUP LOG is terminating abnormally.>
ERR - Error found executing <backup log "OLSharedServices" to VIRTUAL_DEVICE='VNBU0-720-7464-1433321152' with  stats = 10, blocksize = 65536, maxtransfersize = 4194304, buffercount = 2>.
INF - OPERATION #4 of batch C:\Program Files\Veritas\NetBackup\DbExt\MsSql\trans.bch FAILED with STATUS 1 (0 is normal). Elapsed time = 303(303) seconds.
INF - BACKUP STARTED USING
Microsoft SQL Server 2012 - 11.0.5058.0 (X64) 
May 14 2014 18:34:29 
Copyright (c) Microsoft Corporation
Standard Edition (64-bit) on Windows NT 6.3 <X64> (Build 9600: ) 
Batch = C:\Program Files\Veritas\NetBackup\DbExt\MsSql\trans.bch, Op# = 5
INF - Using backup image SQLUKNO0010.MSSQL7.SQLUKNO0010.trx.OpenLabDS.~.7.001of001.20150603095107..C
INF - backup log "OpenLabDS" to VIRTUAL_DEVICE='VNBU0-720-7380-1433321468' with  stats = 10, blocksize = 65536, maxtransfersize = 4194304, buffercount = 2
INF - Number of stripes: 1, Number of buffers per stripe 2.
INF - Created VDI object for SQL Server instance <SQLUKNO0010>. Connection timeout is <300> seconds.
ERR - Error in GetConfiguration: 0x80770003.
    CONTINUATION: - The api was waiting and the timeout interval had elapsed.
DBMS MSG - ODBC return code <-1>, SQL State <37000>, SQL Message <4214><[Microsoft][ODBC SQL Server Driver][SQL Server]BACKUP LOG cannot be performed because there is no current database backup.>.
DBMS MSG - SQL Message <3013><[Microsoft][ODBC SQL Server Driver][SQL Server]BACKUP LOG is terminating abnormally.>
ERR - Error found executing <backup log "OpenLabDS" to VIRTUAL_DEVICE='VNBU0-720-7380-1433321468' with  stats = 10, blocksize = 65536, maxtransfersize = 4194304, buffercount = 2>.
INF - OPERATION #5 of batch C:\Program Files\Veritas\NetBackup\DbExt\MsSql\trans.bch FAILED with STATUS 1 (0 is normal). Elapsed time = 304(304) seconds.
INF - Results of executing <C:\Program Files\Veritas\NetBackup\DbExt\MsSql\trans.bch>: 

bpclntcmd cmds:

C:\Program Files\Veritas\NetBackup\bin>bpclntcmd.exe -pn
expecting response from server smctup22.smc-dk.dk
10.199.72.5 *NULL* 10.199.72.5 55886

C:\Program Files\Veritas\NetBackup\bin>bpclntcmd.exe -ip smctup22.smc-dk.dk
host smctup22.smc-dk.dk: smctup22.smc-dk.dk at 10.192.96.211
aliases:     smctup22.smc-dk.dk     10.192.96.211

C:\Program Files\Veritas\NetBackup\bin>bpclntcmd.exe -self
gethostname() returned: sqlukno0010.nzww.nzcorp.net
host sqlukno0010.nzww.nzcorp.net: SQLUKNO0010.nzww.nzcorp.net at ::1
host sqlukno0010.nzww.nzcorp.net: SQLUKNO0010.nzww.nzcorp.net at 10.199.72.5
aliases:     SQLUKNO0010.nzww.nzcorp.net     ::1     10.199.72.5
getfqdn(sqlukno0010.nzww.nzcorp.net) returned: SQLUKNO0010.nzww.nzcorp.net

Attached you can find bpkar log and dbclient.

I have no Ideea why this happens.

//George