Good Morning,
A few days ago I started to receive a 156 "Snapshot error encountered" error for 2 servers. The only thing is... these servers are not virtual machines. They are physical servers doing standard file level backups. This has me a little stumped. We are running version 7601 on the master and either 7.6.0.0 or 7.6.0.1 on the clients. One client runs windows 2003 server and the other runs 2008 server. I have not been able to find much ( anything ) about this happening and how to go about fixing it. The clients were backing up with no issues since they were first added to the backup rotation almost a year ago
Here is the job report for one of the policies ( I did not provide both as the error is the same, just the file that is failing to be read is different ):
07/02/2014 00:08:00 - begin writing
07/02/2014 00:08:26 - Error bpbrm (pid=48655) from client (Client Name Removed): ERR - failure reading file: E:\Program Files\Veritas\Patch\NB_76_0_2_H\bpVMreq.exe108 (WIN32 2: The system cannot find the file specified. )
07/02/2014 00:08:26 - Error bpbrm (pid=48655) from client (Client Name Removed): ERR - Snapshot Error while reading file: GLOBALROOT\Device\HarddiskVolumeShadowCopy268\Program Files\Veritas\Patch\NB_76_0_2_H\bpVMreq.exe108
07/02/2014 00:08:27 - Critical bpbrm (pid=48655) from client (Client Name Removed): FTL - Backup operation aborted!
07/02/2014 00:08:27 - Error bptm (pid=48727) system call failed - Connection reset by peer (at child.c.1306)
07/02/2014 00:08:27 - Error bptm (pid=48727) unable to perform read from client socket, connection may have been broken
07/02/2014 00:08:27 - Error bptm (pid=48693) media manager terminated by parent process
07/02/2014 00:08:29 - Error bpbrm (pid=48655) could not send server status message
07/02/2014 00:08:30 - Info bpbkar (pid=7696) done. status: 156: snapshot error encountered
07/02/2014 00:08:30 - end writing; write time: 0:00:30 snapshot error encountered (156)
Help is greatly appreciated.
Thanks,
Eric