I need some help with troubleshooting my NetBackup configuration. It was running fine until two weeks ago. Here is my setup:
NetBackup 6.5.6
Windows Server 2003 R2 Standard x64 Edition with SP2
Exabyte Magnum 448 robot
Driver version 2.1.9.0
IBM Ultrium TD4 tape drive
Driver version 6.2.1.7
Master Server: windows-backup
Media Server: windows-backup
Windows' Device Manager says the hardware is working properly.
NetBackup says the hardware is up and running.
The robot passes Drive Diagnostics. However, the taoe drive fails diagnostics:
Drive Information - Success
Basic Test - Failed (Error on writing tape, aborting test)
Locate Block - Failed (ditto)
Error Checking - Failed (ditto)
Label - Failed (ditto)
Performance - Failed (ditto)
In Activity Monitor, the job's Detailed Status says "media manager failure(810)".
If I run any profile, it fails with the error "Error bptm(pid=2600) write error on media id {whatever tape was chosen}, drive index 0, writing header block, 1111". This has happened on 3 different tapes. Is this a configuration problem with NetBackup, or has my tape drive developed bad read/write heads?