Hi,
we have NBU 7.5.0.4 running from last year and we never faced any issue, since last few days i noticed that we are unable to restore from archive now. i can see that tapes are in the library and drives are available but its returning "No Drives are available" error.
i have removed Robots and Drives then reconfigure then, rescan library but still same.
NetBackup Restore Job Detailed Status
10/15/2015 2:43:24 PM - begin Restore
10/15/2015 2:43:26 PM - 1 images required
10/15/2015 2:43:26 PM - media J170L3 required
10/15/2015 2:43:26 PM - media EOR635 required
10/15/2015 2:43:32 PM - restoring image svr-fps-archive_1422884696
10/15/2015 2:43:35 PM - Info bpbrm(pid=4564) svr-fps-archive is the host to restore to
10/15/2015 2:43:35 PM - Info bpbrm(pid=4564) telling media manager to start restore on client
10/15/2015 2:43:39 PM - Info bpbrm(pid=5016) svr-fps-archive is the host to restore to
10/15/2015 2:43:39 PM - connecting
10/15/2015 2:43:40 PM - Error bptm(pid=7332) NBJM returned an extended error status: No drives are available (2001)
10/15/2015 2:43:40 PM - requesting resource EOR635
10/15/2015 2:43:40 PM - Error nbjm(pid=4876) NBU status: 830, EMM status: No drives are available
10/15/2015 2:43:40 PM - Error nbjm(pid=4876) NBU status: 830, EMM status: No drives are available
10/15/2015 2:43:44 PM - Info bpbrm(pid=5016) start tar32 on client
10/15/2015 2:43:46 PM - Error bptm(pid=8000) The following files/folders were not restored:
10/15/2015 2:43:46 PM - Error bptm(pid=8000) UTF - /E/Archive/DATA/EDUPD00/
10/15/2015 2:43:46 PM - Error bptm(pid=8000) UTF - /E/Archive/DATA/EDUPD00/Home/
10/15/2015 2:43:49 PM - Info tar32(pid=77568) Restore started.
10/15/2015 2:43:49 PM - connected; connect time: 00:00:10
10/15/2015 2:43:49 PM - Error bptm(pid=8000) UTF - /E/Archive/DATA/EDUPD00/Home/$RECYCLE.BIN/desktop.ini
10/15/2015 2:43:49 PM - Error bptm(pid=8000) UTF - /E/Archive/DATA/EDUPD00/Home/1-1 meeting template feb 14.docx
10/15/2015 2:43:50 PM - Error bptm(pid=8000) more than 10 files were not restored, remaining ones are shown in the progress log.
10/15/2015 2:43:56 PM - Info bpbrm(pid=4564) got ERROR 252 from media manager
10/15/2015 2:43:56 PM - Info bpbrm(pid=4564) terminating bpbrm child 5016 jobid=718683
10/15/2015 2:43:56 PM - restored image svr-fps-archive_1422884696 - (extended error status has been encountered, check logs(252)); restore time 00:00:24
10/15/2015 2:43:56 PM - Warning bprd(pid=12712) Restore must be resumed prior to first image expiration on INFINITY
10/15/2015 2:43:57 PM - end Restore; elapsed time: 00:00:33
Restore error(2850)
10/15/2015 2:43:57 PM - Info tar32(pid=77568) done. status: 0
10/15/2015 2:43:57 PM - Info tar32(pid=77568) done. status: 0 - the requested operation was successfully completed
Backup, Archive and Restore Window Job Status
14:43:24 10/15/2015: Restore Started
14:43:26 (718683.xxx) Restore job id 718683 will require 1 image.
14:43:26 (718683.xxx) Media id J170L3 is needed for the restore.
14:43:26 (718683.xxx) Media id EOR635 is needed for the restore.
14:43:32 (718683.001) Restoring from copy 1 of image created 2/2/2015 1:44:56 PM
14:43:39 (718683.001) INF - If Media id EOR635 is not in a robotic library administrative interaction may be required to satisfy this mount request.
14:43:47 (718683.001) The following files/folders were not restored:
14:43:47 (718683.001) UTF - /E/Archive/DATA/EDUPD00/
16:49:05 (718683.001) UTF - /E/Archive/DATA/EDUPD00/MailBox/EDUPD00.pst
16:49:06 (718683.001) Status of restore from copy 1 of image created 2/2/2015 1:44:56 PM = extended error status has been encountered, check logs
16:49:06 (718683.xxx) INF - Status = Restore error.
16:49:07 (718683.001) (718683.001) INF - TAR EXITING WITH STATUS = 0
16:49:07 (718683.001) (718683.001) INF - TAR RESTORED 0 OF 0 FILES SUCCESSFULLY
16:49:07 (718683.001) (718683.001) INF - TAR KEPT 0 EXISTING FILES
16:49:07 (718683.001) (718683.001) INF - TAR PARTIALLY RESTORED 0 FILES
can someone please advise on this.
Kind Regards