bpstart_notify.bat does not run as at all on my clients (windows)

Hi all,

I run into an issue with the usage of bpstart_notify script. I read a lot of similar post on the forum but didn't found the solution.

Here is my situation and what I've done:

1. Create a simple batch file located in "C:\Program Files\Veritas\NetBackup\bin\bpstart_notify.bat"
2. Just to see its behavior, I set this as content: "echo test >> c:\test.txt"
3. To test it, I double-click on it. Script is executed and the file is created. I deleted it right after to get back to a normal situation
4. I launch a backup of one of my SQL Server (2012) databases from the "NetBackup MS SQL Client"
5. Backup is correctly done but my "test.txt" file is not created

I read that these scripts are launch by "bpbkar32.exe" but I don't think this process is involved in my scenario. Nothing else was helpfull in the admin guide (or may be I missed something). Do I need to active something on the master server or anywhere else? Nothing else than in my scenario was done.

As general information:

• SQL Server 2012 databases
• NetBackup client 7.5 (will be 7.6 soon)
• Windows Server 2008R2

Thanks for your help!