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VM backup failing with "Unable to access file since it is locked " issue

我需要解决方案

Hi All

VM backup failing with "Unable to access file  since it is locked <232>" issue

Am facing the above said issue frequently in my setup.,  Am having VMware backup host as my RHEL LINUX master itself., Since my NBU version is 7.6.0.4

Randomly my VMware backups are failing with "VM backup failing with "Unable to access file  since it is locked <232>"

While digging into this issue., I came to know that the bpfis is calling to delete snapshot process before bpbkar is done & ends., Due to that reason respective VM's disk is getting locked state.,

This issue results as Datastore to FULL & become the Production VM to unusable state.,

Everytime to fix this issue., Am killing the respective VMs bpbkar process manually using kill -9 command.,

But this is an bug reported in Symantec for 7.6.0.2 & 7.6.0.3 versions & they also suggested to upgrade it to 7.6.0.4 - Whereas my NBU version is 7.6.0.4.

https://support.symantec.com/en_US/article.TECH181...

https://support.symantec.com/en_US/article.TECH223...

(These links gave me an idea - but they confirmed the bug is addressed in 7604 version)

But still am getting this failure issue., Can you please suggest why this issue is occuring in 7.6.0.4 version.,

Am getting serious escalations due to this issue.., Can anyone help me out with this ??


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